NEIGHBOURHOOD PROFILE · Access

Neighbourhood Profile

Tower Hamlets

Geography
Tower Hamlets
111 region
LONDON COMMISSIONING REGION
Site context: Tower Hamlets · NHS Region (for 111): LONDON COMMISSIONING REGION

○Figures are your practice where published; otherwise the nearest available area, marked ○.

Your borough

●Your borough

Patient experience — GP Patient Survey (2025)

% positive · registered patients · GPPS 2025 · response-weighted · 3,409 responses

Overall experience
This borough
●Your borough
65.3%
GPPS 2025
This borough65.3%
NHS NORTH EAST LONDON INTEGRATED CARE BOARD71.7%
91% of NORTH EAST LONDON
Experience of contacting the practice
This borough
●Your borough
60.2%
GPPS 2025
This borough60.2%
NHS NORTH EAST LONDON INTEGRATED CARE BOARD66.9%
90% of NORTH EAST LONDON
Easy to get through by phone
This borough
●Your borough
46.6%
GPPS 2025
This borough46.6%
NHS NORTH EAST LONDON INTEGRATED CARE BOARD55.4%
84% of NORTH EAST LONDON
Continuity (preferred clinician)
This borough
●Your borough
41.5%
GPPS 2025
This borough41.5%
NHS NORTH EAST LONDON INTEGRATED CARE BOARD41.2%
101% of NORTH EAST LONDON
GP appts / 1,000
This borough
●Your borough
412
May 2026
This borough412
NHS NORTH EAST LONDON INTEGRATED CARE BOARD400
103% of NORTH EAST LONDON
DNA rate
This borough
●Your borough
6.9%
May 2026
Appts / GP FTE
This borough
●Your borough
861
May 2026
Appointments per whole-time-equivalent GP
Calls answered
This borough
●Your borough
57.3%
May 2026
This borough57.3%
NHS NORTH EAST LONDON INTEGRATED CARE BOARD55%
104% of NORTH EAST LONDON

Telephony — answered vs missed, monthly

Calls answered and missed as a share of inbound, last 12 months · This borough

Jun 25Aug 25Oct 25Dec 25Feb 26Apr 26May 26
Answered (% of inbound)Missed (% of inbound)This PCN

Why access is the lever

Access is the lever. When patients can get through — on the phone, online, or in clinic — demand is met in primary care. When they can’t, it does not disappear: it re-routes to NHS 111 and to walk-in (Type 3) A&E, the substitution this dashboard’s Community tab tracks.

These four measures triangulate access: how much capacity the PCN delivers (appts per 1,000 registered, appts per GP FTE), how much is wasted (DNA rate), and how well the phones cope (calls answered). The telephony trend below shows whether the 8am phone queue is improving or slipping month on month.

Read alongside Digital: better online uptake and call-answer rates relieve the phone pressure here, and a healthier Access picture is what keeps Community’s urgent-care substitution signals down.

Wider area context

○Wider area context

Not specific to your practice — nearest available area, marked ○.

Neighbourhood lens
331,886residentsyounger than NORTH EAST LONDON
Resident · LA · mid-2024
IMD decile 3more deprived than NORTH EAST LONDON
Catchment-weighted · IoD2025 · 1 = most deprived
16.7%overcrowded households
Catchment-weighted · Census 2021
46.7%of patients in the most-deprived 20%
Patient-weighted · catchment
Full picture → Population

Deprivation gradient

IMD vs DNA (did-not-attend) rate

In this scope: Across this borough’s 30 practices, more-deprived practices have a higher DNA (did-not-attend) rate — a weak positive relationship (r = 0.22, n = 30).

For reference — Nationally: moderate positive, r = 0.41, n = 6,128.

Within this borough the deprivation spread is narrow, so the local gradient is muted — nationally this is a moderate positive relationship.

r = 0.22n = 30weak positivenational r = 0.41, n = 6,128
ALBION HEALTH CENTRE (F84012) · IoD2025 41.4 · DNA % 12.8%ALBION HEALTH CENTRE (F84012) · IoD2025 41.4 · DNA % 12.8%THE MISSION PRACTICE (F84016) · IoD2025 35.1 · DNA % 6.4%THE MISSION PRACTICE (F84016) · IoD2025 35.1 · DNA % 6.4%GOUGH WALK PRACTICE (F84025) · IoD2025 37.3 · DNA % 5.0%GOUGH WALK PRACTICE (F84025) · IoD2025 37.3 · DNA % 5.0%RUSTON STREET CLINIC (F84030) · IoD2025 29.8 · DNA % 6.1%RUSTON STREET CLINIC (F84030) · IoD2025 29.8 · DNA % 6.1%THE JUBILEE STREET PRACTICE LTD (F84031) · IoD2025 37.9 · DNA % 4.9%THE JUBILEE STREET PRACTICE LTD (F84031) · IoD2025 37.9 · DNA % 4.9%ST. STEPHENS HEALTH CENTRE (F84034) · IoD2025 28.6 · DNA % 4.9%ST. STEPHENS HEALTH CENTRE (F84034) · IoD2025 28.6 · DNA % 4.9%GOODMAN'S FIELD HEALTH CENTRE (F84039) · IoD2025 30.9 · DNA % 10.0%GOODMAN'S FIELD HEALTH CENTRE (F84039) · IoD2025 30.9 · DNA % 10.0%HARLEY GROVE MEDICAL CTR. (F84044) · IoD2025 29.4 · DNA % 3.9%HARLEY GROVE MEDICAL CTR. (F84044) · IoD2025 29.4 · DNA % 3.9%STROUTS PLACE MEDICAL CENTRE (F84051) · IoD2025 30.5 · DNA % 5.6%STROUTS PLACE MEDICAL CENTRE (F84051) · IoD2025 30.5 · DNA % 5.6%THE LIMEHOUSE PRACTICE (F84054) · IoD2025 32.3 · DNA % 8.2%THE LIMEHOUSE PRACTICE (F84054) · IoD2025 32.3 · DNA % 8.2%THE GROVE ROAD SURGERY (F84055) · IoD2025 26.8 · DNA % 4.4%THE GROVE ROAD SURGERY (F84055) · IoD2025 26.8 · DNA % 4.4%THE CHRISP STREET HTH CTR (F84062) · IoD2025 38.6 · DNA % 6.5%THE CHRISP STREET HTH CTR (F84062) · IoD2025 38.6 · DNA % 6.5%THE WAPPING GROUP PRACTICE (F84079) · IoD2025 16.7 · DNA % 6.8%THE WAPPING GROUP PRACTICE (F84079) · IoD2025 16.7 · DNA % 6.8%THE SPITALFIELDS PRACTICE (F84081) · IoD2025 32.0 · DNA % 10.8%THE SPITALFIELDS PRACTICE (F84081) · IoD2025 32.0 · DNA % 10.8%BETHNAL GREEN HEALTH CTR. (F84083) · IoD2025 34.6 · DNA % 5.6%BETHNAL GREEN HEALTH CTR. (F84083) · IoD2025 34.6 · DNA % 5.6%HARFORD HEALTH CENTRE (F84087) · IoD2025 36.8 · DNA % 4.6%HARFORD HEALTH CENTRE (F84087) · IoD2025 36.8 · DNA % 4.6%CITY SQUARE MEDICAL GROUP (F84114) · IoD2025 38.6 · DNA % 7.0%CITY SQUARE MEDICAL GROUP (F84114) · IoD2025 38.6 · DNA % 7.0%WELLINGTON WAY HEALTH CENTRE (F84118) · IoD2025 32.5 · DNA % 5.5%WELLINGTON WAY HEALTH CENTRE (F84118) · IoD2025 32.5 · DNA % 5.5%XX PLACE HEALTH CENTRE (F84122) · IoD2025 36.8 · DNA % 9.0%XX PLACE HEALTH CENTRE (F84122) · IoD2025 36.8 · DNA % 9.0%SUTTONS WHARF HEALTH CENTRE (F84123) · IoD2025 30.6 · DNA % 4.2%SUTTONS WHARF HEALTH CENTRE (F84123) · IoD2025 30.6 · DNA % 4.2%ROSERTON STREET SURGERY (F84647) · IoD2025 23.1 · DNA % 8.2%ROSERTON STREET SURGERY (F84647) · IoD2025 23.1 · DNA % 8.2%DOCKLANDS MEDICAL CENTRE (F84656) · IoD2025 20.3 · DNA % 7.0%DOCKLANDS MEDICAL CENTRE (F84656) · IoD2025 20.3 · DNA % 7.0%TREDEGAR PRACTICE (F84696) · IoD2025 26.4 · DNA % 5.5%TREDEGAR PRACTICE (F84696) · IoD2025 26.4 · DNA % 5.5%ABERFELDY PRACTICE (F84698) · IoD2025 28.2 · DNA % 4.0%ABERFELDY PRACTICE (F84698) · IoD2025 28.2 · DNA % 4.0%ISLAND HEALTH (F84710) · IoD2025 21.5 · DNA % 9.1%ISLAND HEALTH (F84710) · IoD2025 21.5 · DNA % 9.1%THE BLITHEHALE MED.CTR. (F84718) · IoD2025 35.9 · DNA % 6.0%THE BLITHEHALE MED.CTR. (F84718) · IoD2025 35.9 · DNA % 6.0%ST. KATHERINE'S DOCK PRACTICE (F84731) · IoD2025 11.0 · DNA % 4.5%ST. KATHERINE'S DOCK PRACTICE (F84731) · IoD2025 11.0 · DNA % 4.5%HEALTH E1 (F84733) · IoD2025 35.9 · DNA % 21.5%HEALTH E1 (F84733) · IoD2025 35.9 · DNA % 21.5%THE BARKANTINE PRACTICE (F84747) · IoD2025 19.7 · DNA % 7.1%THE BARKANTINE PRACTICE (F84747) · IoD2025 19.7 · DNA % 7.1%ST ANDREWS HEALTH CENTRE (Y03023) · IoD2025 34.7 · DNA % 9.3%ST ANDREWS HEALTH CENTRE (Y03023) · IoD2025 34.7 · DNA % 9.3%IMD score — more deprived →DNA rate (% of appointments)

The dashed line is the national gradient (all English practices); the solid line is this scope’s. Hover any dot for the practice + its values.

ALBION HEALTH CENTREF8401241.412.8%
THE CHRISP STREET HTH CTRF8406238.66.5%
CITY SQUARE MEDICAL GROUPF8411438.67.0%
THE JUBILEE STREET PRACTICE LTDF8403137.94.9%
GOUGH WALK PRACTICEF8402537.35.0%
HARFORD HEALTH CENTREF8408736.84.6%
XX PLACE HEALTH CENTREF8412236.89.0%
HEALTH E1F8473335.921.5%
THE BLITHEHALE MED.CTR.F8471835.96.0%
THE MISSION PRACTICEF8401635.16.4%
ST ANDREWS HEALTH CENTREY0302334.79.3%
BETHNAL GREEN HEALTH CTR.F8408334.65.6%
WELLINGTON WAY HEALTH CENTREF8411832.55.5%
THE LIMEHOUSE PRACTICEF8405432.38.2%
THE SPITALFIELDS PRACTICEF8408132.010.8%
GOODMAN'S FIELD HEALTH CENTREF8403930.910.0%
SUTTONS WHARF HEALTH CENTREF8412330.64.2%
STROUTS PLACE MEDICAL CENTREF8405130.55.6%
RUSTON STREET CLINICF8403029.86.1%
HARLEY GROVE MEDICAL CTR.F8404429.43.9%
ST. STEPHENS HEALTH CENTREF8403428.64.9%
ABERFELDY PRACTICEF8469828.24.0%
THE GROVE ROAD SURGERYF8405526.84.4%
TREDEGAR PRACTICEF8469626.45.5%
ROSERTON STREET SURGERYF8464723.18.2%
ISLAND HEALTHF8471021.59.1%
DOCKLANDS MEDICAL CENTREF8465620.37.0%
THE BARKANTINE PRACTICEF8474719.77.1%
THE WAPPING GROUP PRACTICEF8407916.76.8%
ST. KATHERINE'S DOCK PRACTICEF8473111.04.5%

30 practices, most-deprived first — click a column to re-sort. Scrolls within the box.

  • Practice-level (ecological) relationship — a property of practices, not of individual patients. Correlation ≠ causation.
  • Deprivation = each practice’s catchment-weighted IoD2025 score — its registered patients’ mean small-area deprivation, weighted by where they live (the materialised catchment-weighting layer), higher = more deprived. We report r, n and direction only — no significance test.
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