Data LibraryManagement information

Cloud-based telephony in general practice

Geography: NHS NORTH EAST LONDON INTEGRATED CARE BOARD This ICBas of Aug 2026
Cloud-based telephony is a newer collection with a short history(from late 2025). Trends are shown over the held window, and "missed" is the abandonment proxy the publication reports — there is no distinct "abandoned" indicator.
Inbound calls●Your ICB
927,698Aug 2026
Calls answered●Your ICB
59.1%of inbound · Aug 2026
Calls missed
9.3%of inbound calls (proxy)
Callbacks made
46,646automated call-backs

Call outcome mix

Inbound calls by outcome: answered / ended in IVR / missed · Aug 2026 · This ICB

Answered: 62.2%Ended in IVR: 28%Missed: 9.7%927,698inbound calls
  • Answered62.2%
  • Ended in IVR28%
  • Missed9.7%

Calls answered %

Last 11 months · CBT short history · This ICB

max 59.1%min 54.2%Oct 2025Dec 2025Feb 2026Apr 2026Jun 2026Aug 2026

Inbound call volume

Last 11 months · This ICB

max 1,198,402min 927,698Oct 2025Dec 2025Feb 2026Apr 2026Jun 2026Aug 2026

Year-on-year

Calls answered % by financial-year month · This ICB

max 59.1%min 54.2%AprMayJunJulAugSepOctNovDecJanFebMar
2025/262026/27

Top geographies — Boroughs in NHS NORTH EAST LONDON INTEGRATED CARE BOARD

Ranked by calls answered % · Aug 2026

NHS NORTH EAST LONDON INTEGRATED CARE BOARD average: 59.1%

Where this geography sits

median 58.8%min 54.0%max 66.1%59.1%

This geography is at the 57th percentile of 7 peers on calls answered %.

Tip: click a bar to drill into it.

All boroughs — Boroughs in NHS NORTH EAST LONDON INTEGRATED CARE BOARD

Latest-period telephony metrics · Aug 2026 · sortable

Waltham Forest120,48666.1%6.9%
Newham132,51761.8%7.3%
Tower Hamlets111,23860.9%9.4%
Havering154,20358.8%8.9%
Barking and Dagenham112,06458.3%13.9%
Hackney143,66655.8%8.6%
Redbridge153,52454.0%10.3%

Tip: click a row to drill into it.

About this data

Provenance & method

Source
NHS Digital ↗ Management information
Latest period
Aug 2026
History
Oct 2025 → Aug 2026
Scale
53,085 rows
Licence
Open Government Licence v3.0
Grain note
Cloud-Based Telephony data is practice-keyed and rolls cleanly up the ODS organisation tree (practice → PCN → ICB → region), so every figure is at the selected geography's honest grain. It has a SHORTER history than the other digital collections, and "missed" (CBT004) is the abandonment proxy the publication reports — there is no distinct "abandoned" indicator. This is management information, not an Official Statistic.
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