Data LibraryManagement information
Cloud-based telephony in general practice
Geography: NHS NORTH EAST LONDON INTEGRATED CARE BOARD This ICBas of Jun 2026
Cloud-based telephony is a newer collection with a short history(from late 2025). Trends are shown over the held window, and "missed" is the abandonment proxy the publication reports — there is no distinct "abandoned" indicator.
Inbound callsYour ICB
1,134,307Jun 2026Calls answeredYour ICB
57.6%of inbound · Jun 2026Calls missed
10.4%of inbound calls (proxy)Callbacks made
66,253automated call-backsCall outcome mix
Inbound calls by outcome: answered / ended in IVR / missed · Jun 2026 · This ICB
- Answered61.2%
- Ended in IVR27.8%
- Missed11%
Calls answered %
Last 9 months · CBT short history · This ICB
Inbound call volume
Last 9 months · This ICB
Year-on-year
Calls answered % by financial-year month · This ICB
2025/262026/27
Top geographies — Boroughs in NHS NORTH EAST LONDON INTEGRATED CARE BOARD
Ranked by calls answered % · Jun 2026
NHS NORTH EAST LONDON INTEGRATED CARE BOARD average: 57.6%
Where this geography sits
This geography is at the 57th percentile of 7 peers on calls answered %.
Tip: click a bar to drill into it.
All boroughs — Boroughs in NHS NORTH EAST LONDON INTEGRATED CARE BOARD
Latest-period telephony metrics · Jun 2026 · sortable
| Waltham Forest | 146,712 | 62.6% | 8.3% |
| Newham | 164,045 | 61.5% | 8.9% |
| Tower Hamlets | 134,621 | 60.0% | 10.2% |
| Hackney | 170,914 | 57.5% | 9% |
| Havering | 184,396 | 56.8% | 9.7% |
| Barking and Dagenham | 138,916 | 55.3% | 15.4% |
| Redbridge | 194,703 | 51.4% | 11.8% |
Tip: click a row to drill into it.
About this data
Provenance & method
- Source
- NHS Digital ↗ Management information
- Latest period
- Jun 2026
- History
- Oct 2025 → Jun 2026
- Scale
- 43,114 rows
- Licence
- Open Government Licence v3.0
- Grain note
- Cloud-Based Telephony data is practice-keyed and rolls cleanly up the ODS organisation tree (practice → PCN → ICB → region), so every figure is at the selected geography's honest grain. It has a SHORTER history than the other digital collections, and "missed" (CBT004) is the abandonment proxy the publication reports — there is no distinct "abandoned" indicator. This is management information, not an Official Statistic.