Data LibraryManagement information
Cloud-based telephony in general practice
Geography: NHS NORTH EAST LONDON INTEGRATED CARE BOARD This ICBas of May 2026
Cloud-based telephony is a newer collection with a short history(from late 2025). Trends are shown over the held window, and "missed" is the abandonment proxy the publication reports — there is no distinct "abandoned" indicator.
Inbound callsYour ICB
1,023,949May 2026Calls answeredYour ICB
55.0%of inbound · May 2026Calls missed
10.7%of inbound calls (proxy)Callbacks made
62,899automated call-backsCall outcome mix
Inbound calls by outcome: answered / ended in IVR / missed · May 2026 · This ICB
- Answered58.6%
- Ended in IVR29.9%
- Missed11.4%
Calls answered %
Last 8 months · CBT short history · This ICB
Inbound call volume
Last 8 months · This ICB
Year-on-year
Calls answered % by financial-year month · This ICB
2025/262026/27
Top geographies — Boroughs in NHS NORTH EAST LONDON INTEGRATED CARE BOARD
Ranked by calls answered % · May 2026
NHS NORTH EAST LONDON INTEGRATED CARE BOARD average: 55.0%
Where this geography sits
This geography is at the 29th percentile of 7 peers on calls answered %.
Tip: click a bar to drill into it.
All boroughs — Boroughs in NHS NORTH EAST LONDON INTEGRATED CARE BOARD
Latest-period telephony metrics · May 2026 · sortable
| Waltham Forest | 129,501 | 61.3% | 8.2% |
| Newham | 154,761 | 58.7% | 9.6% |
| Tower Hamlets | 119,054 | 57.3% | 10.5% |
| Hackney | 151,210 | 55.7% | 8.8% |
| Havering | 165,622 | 55.4% | 9.8% |
| Barking and Dagenham | 121,112 | 53.6% | 15.6% |
| Redbridge | 182,689 | 46.2% | 13.0% |
Tip: click a row to drill into it.
About this data
Provenance & method
- Source
- NHS Digital ↗ Management information
- Latest period
- May 2026
- History
- Oct 2025 → May 2026
- Scale
- 38,154 rows
- Licence
- Open Government Licence v3.0
- Grain note
- Cloud-Based Telephony data is practice-keyed and rolls cleanly up the ODS organisation tree (practice → PCN → ICB → region), so every figure is at the selected geography's honest grain. It has a SHORTER history than the other digital collections, and "missed" (CBT004) is the abandonment proxy the publication reports — there is no distinct "abandoned" indicator. This is management information, not an Official Statistic.