Data LibraryManagement information
Cloud-based telephony in general practice
Geography: England Englandas of Aug 2026
Cloud-based telephony is a newer collection with a short history(from late 2025). Trends are shown over the held window, and "missed" is the abandonment proxy the publication reports — there is no distinct "abandoned" indicator.
Inbound callsEngland
25,411,788Aug 2026Calls answeredEngland
58.0%of inbound · Aug 2026Calls missed
10.4%of inbound calls (proxy)Callbacks made
1,672,142automated call-backsCall outcome mix
Inbound calls by outcome: answered / ended in IVR / missed · Aug 2026 · England
- Answered62.1%
- Ended in IVR26.8%
- Missed11.1%
Calls answered %
Last 11 months · CBT short history · England
Inbound call volume
Last 11 months · England
Year-on-year
Calls answered % by financial-year month · England
2025/262026/27
Top geographies — ICBs across England
Ranked by calls answered % · Aug 2026
England average: 58.0%
Where this geography sits
This geography is at the 47th percentile of 36 peers on calls answered %.
Tip: click a bar to drill into it.
All icbs — ICBs across England
Latest-period telephony metrics · Aug 2026 · sortable
| NHS WEST AND NORTH LONDON INTEGRATED CARE BOARD | 1,656,056 | 64.1% | 7.0% |
| NHS GREATER MANCHESTER INTEGRATED CARE BOARD | 1,506,210 | 63.2% | 7.4% |
| NHS SOUTH WEST LONDON INTEGRATED CARE BOARD | 617,130 | 62.2% | 8.7% |
| NHS BLACK COUNTRY INTEGRATED CARE BOARD | 604,730 | 61.8% | 13.5% |
| NHS STAFFORDSHIRE AND STOKE-ON-TRENT INTEGRATED CARE BOARD | 492,525 | 61.1% | 8.9% |
| NHS SHROPSHIRE, TELFORD AND WREKIN INTEGRATED CARE BOARD | 213,002 | 60.5% | 8.9% |
| NHS CHESHIRE AND MERSEYSIDE INTEGRATED CARE BOARD | 1,065,633 | 60.4% | 9.0% |
| NHS SOUTH EAST LONDON INTEGRATED CARE BOARD | 637,702 | 60.4% | 7.5% |
| NHS BATH AND NORTH EAST SOMERSET, SWINDON AND WILTSHIRE INTEGRATED CARE BOARD | 346,560 | 60.2% | 10.9% |
| NHS COVENTRY AND WARWICKSHIRE INTEGRATED CARE BOARD | 513,758 | 60.2% | 8.6% |
| NHS LANCASHIRE AND SOUTH CUMBRIA INTEGRATED CARE BOARD | 979,457 | 59.7% | 8.9% |
| NHS GLOUCESTERSHIRE INTEGRATED CARE BOARD | 271,030 | 59.6% | 10.4% |
| NHS HEREFORDSHIRE AND WORCESTERSHIRE INTEGRATED CARE BOARD | 414,910 | 59.3% | 7.5% |
| NHS NORTH EAST AND NORTH CUMBRIA INTEGRATED CARE BOARD | 1,715,279 | 59.3% | 12.6% |
| NHS NORTH EAST LONDON INTEGRATED CARE BOARD | 927,698 | 59.1% | 9.3% |
| NHS BIRMINGHAM AND SOLIHULL INTEGRATED CARE BOARD | 674,833 | 58.6% | 14.5% |
| NHS DEVON INTEGRATED CARE BOARD | 561,750 | 58.6% | 11.2% |
| NHS SOMERSET INTEGRATED CARE BOARD | 262,602 | 58.4% | 10.0% |
| NHS WEST YORKSHIRE INTEGRATED CARE BOARD | 1,299,377 | 58.2% | 12.4% |
| NHS HUMBER AND NORTH YORKSHIRE INTEGRATED CARE BOARD | 741,715 | 57.9% | 11.1% |
| NHS BRISTOL, NORTH SOMERSET AND SOUTH GLOUCESTERSHIRE INTEGRATED CARE BOARD | 385,115 | 57.4% | 9.1% |
| NHS THAMES VALLEY INTEGRATED CARE BOARD | 856,954 | 57.1% | 8.7% |
| NHS CENTRAL EAST INTEGRATED CARE BOARD | 1,190,707 | 56.5% | 10.6% |
| NHS CORNWALL AND THE ISLES OF SCILLY INTEGRATED CARE BOARD | 242,450 | 55.2% | 10.2% |
| NHS NOTTINGHAM AND NOTTINGHAMSHIRE INTEGRATED CARE BOARD | 597,498 | 54.9% | 10.5% |
| NHS NORTHAMPTONSHIRE INTEGRATED CARE BOARD | 398,406 | 54.6% | 11.7% |
| NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARD | 740,338 | 53.8% | 12.3% |
| NHS HAMPSHIRE AND ISLE OF WIGHT INTEGRATED CARE BOARD | 908,809 | 53.6% | 9.4% |
| NHS LEICESTER, LEICESTERSHIRE AND RUTLAND INTEGRATED CARE BOARD | 478,726 | 53.6% | 11.3% |
| NHS ESSEX INTEGRATED CARE BOARD | 793,913 | 53.5% | 13.6% |
| NHS SURREY AND SUSSEX INTEGRATED CARE BOARD | 1,101,167 | 53.3% | 9.7% |
| NHS DORSET INTEGRATED CARE BOARD | 304,087 | 52.6% | 13.1% |
| NHS LINCOLNSHIRE INTEGRATED CARE BOARD | 326,827 | 52.4% | 15.8% |
| NHS SOUTH YORKSHIRE INTEGRATED CARE BOARD | 494,259 | 52.2% | 13.2% |
| NHS KENT AND MEDWAY INTEGRATED CARE BOARD | 658,967 | 52.0% | 11.1% |
| NHS DERBY AND DERBYSHIRE INTEGRATED CARE BOARD | 431,608 | 50.9% | 13.9% |
| NHS BEDFORDSHIRE, LUTON AND MILTON KEYNES INTEGRATED CARE BOARD | 0 | — | — |
| NHS BUCKINGHAMSHIRE, OXFORDSHIRE AND BERKSHIRE WEST INTEGRATED CARE BOARD | 0 | — | — |
| NHS CAMBRIDGESHIRE AND PETERBOROUGH INTEGRATED CARE BOARD | 0 | — | — |
| NHS FRIMLEY INTEGRATED CARE BOARD | 0 | — | — |
| NHS HERTFORDSHIRE AND WEST ESSEX INTEGRATED CARE BOARD | 0 | — | — |
| NHS MID AND SOUTH ESSEX INTEGRATED CARE BOARD | 0 | — | — |
| NHS NORFOLK AND WAVENEY INTEGRATED CARE BOARD | 0 | — | — |
| NHS NORTH CENTRAL LONDON INTEGRATED CARE BOARD | 0 | — | — |
| NHS NORTH WEST LONDON INTEGRATED CARE BOARD | 0 | — | — |
| NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARD | 0 | — | — |
| NHS SURREY HEARTLANDS INTEGRATED CARE BOARD | 0 | — | — |
| NHS SUSSEX INTEGRATED CARE BOARD | 0 | — | — |
Tip: click a row to drill into it.
About this data
Provenance & method
- Source
- NHS Digital ↗ Management information
- Latest period
- Aug 2026
- History
- Oct 2025 → Aug 2026
- Scale
- 53,085 rows
- Licence
- Open Government Licence v3.0
- Grain note
- Cloud-Based Telephony data is practice-keyed and rolls cleanly up the ODS organisation tree (practice → PCN → ICB → region), so every figure is at the selected geography's honest grain. It has a SHORTER history than the other digital collections, and "missed" (CBT004) is the abandonment proxy the publication reports — there is no distinct "abandoned" indicator. This is management information, not an Official Statistic.